Refund policy
Returns & Refunds Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unworn or unused
- With tags attached
- In its original packaging
- Accompanied by a receipt or proof of purchase
How to Start a Return
To initiate a return, please contact us at:
admin@storybookhome.com.au
Returns must be sent to:
Contact admin for return address details.
If your return is accepted, we’ll send you:
- A return shipping label
- Instructions on how and where to send your package
Important: Items sent back without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon arrival and contact us immediately if:
- The item is defective
- The item is damaged
- You received the wrong item
We will assess the issue and work to resolve it as quickly as possible.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods (e.g. food, flowers, plants)
- Custom or personalised products
- Personal care items (e.g. beauty products)
- Hazardous materials, flammable liquids, or gases
We also do not accept returns on sale items or gift cards.
If you are unsure whether your item is eligible, please contact us before purchasing.
Exchanges
The fastest way to get the item you want is to:
- Return the original item
- Place a new order once your return is approved
Refunds
We will notify you once we’ve received and inspected your return and let you know if your refund has been approved.
If approved:
- Refunds will be issued to your original payment method within 10 business days
- Processing times may vary depending on your bank or card provider
If more than 15 business days have passed since your refund was approved, please contact us at:
admin@storybookhome.com.au