Shipping policy

Order Processing Times

All orders are processed within 1–3 business days (excluding weekends and public holidays).
Once your order has been dispatched, you will receive a confirmation email with tracking details.

Please note that during peak periods, promotions, or public holidays, processing times may be slightly delayed.

Shipping Locations

We currently only ship within Australia.
We do not offer international shipping at this time.

Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on your location and the size/weight of your order.

Estimated delivery times:

• Standard Shipping: 2–10 business days
• Express Shipping (if available): 1–3 business days

Delivery times may vary depending on your location, courier delays, or unforeseen circumstances.

Handling & Packaging

All orders are carefully packed to ensure they arrive safely. We take care to protect fragile or sensitive items during transit.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. You can use this to monitor your delivery status.

Delivery Issues

If your order is delayed, missing, or marked as delivered but not received, please contact us at admin@storybookhome.com.au and we will assist you.